Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, please contact us at office.futuretools@gmx.at

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

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Damages and Issues

If your item arrives damaged or defective, or if you receive the wrong item, please contact us right away. We will assess the situation and provide a suitable solution.

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Exceptions / Non-returnable Items

Certain items cannot be returned, including (but not limited to):

• Perishable goods (e.g., food, flowers, plants)

• Custom-made or personalized products

• Digital downloads

• Intimate or sanitary goods

• Hazardous materials or flammable liquids

We also do not accept returns for sale items or gift cards.

If you are unsure whether your item is eligible for return, feel free to contact us.

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Exchanges

The fastest way to ensure you get the product you want is to return the item you have. Once the return is approved, you can place a separate order for the new item.

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Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at office.futuretools@gmx.at